A new book by New York Times labor reporter Noam Scheiber argues that Apple's decade-long erosion of its retail workforce directly contributed to the disappointing launch of the Apple Vision Pro in early 2024 (via WIRED).


The book, Mutiny: The Rise and Revolt of the College-Educated Working Class, draws on interviews with Apple Store

Even before the headset’s release, the workforce at Apple Stores was under duress. Trying to get customers interested in the Vision Pro made it worse.